Loading...
ManagerFull-timeRustAWSGCPAzureKubernetes
Salary Range
$176,800 - $239,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our global Customer and Partner Success team at DoiT. This role will be responsible for ensuring the success of our customers at every stage of their experience with our cloud intelligence solutions.
Key Responsibilities
- →Own a portfolio of accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- →Deliver rapid time to first value for onboarding customers through effective training and enablement
- →Build deep relationships with key customer stakeholders including CFOs, FinOps leads, engineers, and cloud architects
- →Perform business context discovery to uncover opportunities for integrated use case implementation
- →Build trust and transparency with customers as a customer advocate
- →Maintain accurate customer records in Customer 360
- →Coordinate with marketing on customer advocacy opportunities
- →Identify, escalate, and manage risk using customer data
- →Create mitigation plans in collaboration with Account Managers and Product teams
- →Identify and qualify expansion opportunities
- →Provide insights for Quarterly Business Reviews and renewals
- →Provide feedback on internal Customer Success processes
- →Maintain understanding of DoiT products and services
Requirements
- ✓3+ years of experience in Customer Success in a B2B SaaS company
- ✓1-2 years of experience with public cloud platforms (GCP, AWS, or Azure)
- ✓Experience driving success plans and achieving customer targets
- ✓Exceptional communication and relationship-building skills
- ✓Ability to quickly learn new technologies and understand customer use cases
- ✓Proven track record of creative problem solving
- ✓Strong accountability and personal organization
- ✓Highly motivated team player
- ✓Professional fluency in English (verbal and written)
