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SeniorFull-timeRustAWSGCPAzureKubernetes
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our global Customer and Partner Success team at SELECT by DoiT. This role will be the trusted advisor and owner of the end-to-end customer journey, responsible for ensuring customers realize clear, measurable value from the SELECT product.
Key Responsibilities
- →Own the full portfolio of SELECT customers and manage the entire customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- →Design and execute the initial Customer Success operating model for SELECT
- →Strategically prioritize customers to maximize impact, retention, and growth
- →Deliver rapid Time to First Value (TTFV) by leading effective onboarding, training, and enablement on the SELECT product
- →Build strong relationships with key customer stakeholders
- →Identify and engage decision-makers and influencers to drive adoption
- →Perform business and product discovery to uncover new use cases and opportunities
- →Maintain accurate Customer 360 records
- →Proactively identify and support customer advocacy opportunities
Requirements
- ✓5+ years of Customer Success experience in a B2B SaaS company
- ✓Experience operating as a senior or founding CSM in an early-stage or scaling environment
- ✓Strong data-driven mindset with experience using CS tooling
- ✓Proven ability to manage renewals, mitigate risk, and drive expansion
- ✓Exceptional communication and stakeholder management skills
- ✓Ability to thrive in ambiguity and build structure
- ✓Strong organizational skills and personal accountability
- ✓Professional fluency in English (verbal and written)
