Chief of Staff to the CXO at Eliseai

Eliseai

New York City·1h ago

LeadFull-timeAWSGoAI

Salary Range

$76,500 - $103,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Chief of Staff to the Chief Experience Officer (CXO) at EliseAI to act as a force multiplier across customer operations. This is a highly entrepreneurial role for someone who wants founder-level ownership, sitting at the intersection of customers, product, and execution to help scale how we deliver value as the business grows.

Key Responsibilities

→Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations
→Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution
→Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale
→Proactively surface risks, opportunities, and areas where the organization can move faster or smarter
→Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction
→Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate
→Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions
→Identify opportunities to automate manual processes across customer operations as we grow
→Attract top-tier talent to join our driven team

Requirements

✓Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up
✓Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving
✓Comfort operating in technical environments, including close collaboration with product and engineering teams
✓Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders
✓Proven ability to lead ambiguous, cross-functional projects from concept to impact
✓Strong systems thinker with an interest in automation, tooling, and scalable processes
✓High learning velocity, curiosity, and willingness to dive deep into details
✓Willingness to work in person at our office 4-5 days a week