Product Operations, Senior Associate | Housing at Eliseai

About the Role

EliseAI is seeking a Product Operations Associate to join our rapidly expanding team. This role is crucial in ensuring the successful development and rollout of products that drive our business forward. You will work closely with various teams including Product, Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful product launches.

Key Responsibilities

• →Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to execute pilot programs from planning through delivery and evaluation
• →Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status
• →Evaluate project progress continuously, integrating client feedback to inform and drive process improvements
• →Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
• →Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
• →Use SQL and internal tools to analyze product usage, adoption, and workflow health
• →Own feedback loop conversations, synthesizing data across multiple channels to drive improvements
• →Build and scale product operations processes, including monitoring, issue resolution, and ongoing support