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SeniorFull-timeAzure
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Specialist to join our team. This role focuses on providing comprehensive technical support across various devices and enterprise systems.
Key Responsibilities
- →Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs
- →Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices
- →Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates
- →Escalate incidents appropriately while maintaining accountability for resolution tracking
- →Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems
- →Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT
- →Maintain asset accuracy and ensure compliance with IT security and internal governance policies
- →Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure
- →Support onboarding and offboarding processes, ensuring smooth user transitions
- →Identify recurring issues and proactively recommend process or technical improvements
- →Contribute to internal documentation and knowledge base development
Requirements
- ✓Experience in technical support or IT service management
- ✓Proficiency with ticketing systems like Jira Service Desk or Fresh Service
- ✓Knowledge of enterprise systems including Microsoft 365, Azure AD, and MS Defender
- ✓Familiarity with device management tools such as Intune, Jamf, and Snipe-IT
- ✓Strong troubleshooting skills for hardware and software issues
- ✓Excellent communication and documentation skills
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About EnpalBV
EnpalBV is a forward-thinking company operating at the intersection of technology and sustainability, specializing in innovative solutions for renewable energy and smart home integration. The name "Enpal" suggests a focus on energy and partnership, reflecting the company's mission to provide reliable, eco-friendly alternatives for modern living. While the exact founding date and location are not specified, the company's domain and name imply a European origin, possibly in the Netherlands, given the "BV" suffix, which is common for Dutch private limited companies. EnpalBV positions itself as a leader in the green technology sector, committed to reducing carbon footprints through cutting-edge products and services. EnpalBV offers a range of products and services designed to optimize energy efficiency and sustainability for residential and commercial clients. Their portfolio likely includes solar panel installations, energy storage systems, and smart home automation solutions that integrate seamlessly with renewable energy sources. Key features of their offerings may include high-efficiency components, user-friendly monitoring platforms, and customized solutions tailored to individual energy needs. The company targets environmentally conscious consumers, homeowners looking to reduce energy costs, and businesses seeking to adopt sustainable practices. By combining advanced technology with practical applications, EnpalBV aims to make green energy accessible and affordable for a broad audience. Notable achievements for EnpalBV may include certifications from recognized sustainability organizations, partnerships with leading technology providers, or successful large-scale installations that demonstrate their expertise. The company's market position is likely strengthened by its ability to deliver reliable, high-performance solutions that align with global trends toward renewable energy adoption. EnpalBV's unique value proposition lies in its holistic approach, which not only provides hardware solutions but also offers ongoing support and optimization services to ensure long-term efficiency and customer satisfaction. This comprehensive strategy sets the company apart as a trusted partner in the transition to a more sustainable future.
