Customer Success Manager (12 Months, FTC) at Everway

Everway

Antrim, Northern Ireland, United Kingdom·8h ago

ManagerFull-time

Salary Range

$61,200 - $82,800 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Education Technology Advocate to join our team at Everway. This role focuses on engaging with the education community across EMEA to advocate and champion Everway's tools across all subjects and school years. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning.

Key Responsibilities

→Work as part of the Customer Success Team, focusing on individual schools within the Education Division at Everway.
→Ensure smooth and efficient deployment of software for end users and facilitate a smooth transition from the New Business Acquisition Team.
→Maintain high SaaS renewal rates by building strong relationships throughout the customer lifecycle.
→Manage the database of all existing customers and continue to expand this database through effective networking.
→Design and deliver online and in-person presentations and workshops on Everway technology.
→Interpret school development plans and inform stakeholders how Everway tools support core objectives.
→Design and deliver customer training, centered on pedagogy and practice.
→Design curriculum-focused content to increase understanding and adoption of Everway tools.
→Manage queries to ensure a high level of customer satisfaction.
→Gather information on installation and usage and report to management.
→Manage the renewal pipeline and provide accurate forecasting to management.
→Connect and work with industry stakeholders to raise the profile of Everway tools.
→Represent Everway in education events, as required.
→Attend in-person meetings with customers, providing workshops when required.

Requirements

✓Minimum of 1 year experience in delivering online and in-person presentations, webinars, or workshops.
✓Minimum of 1 year’s classroom experience or education setting experience.
✓Demonstrable track record of successful delivery of education or commercial projects.
✓Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required.

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