Salesforce Admin/Release Engineer, CRM Systems at Gitlab

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Salesforce Release Engineer/Admin at GitLab, you will be the bridge between modern development practices and reliable Salesforce operations. You will combine the strategic thinking of a Salesforce administrator with the technical precision of DevOps, helping our teams ship changes to Salesforce quickly, safely, and predictably. In this role, you will work at the intersection of business needs and technical delivery, partnering with stakeholders across the company to keep our Salesforce ecosystem stable while enabling rapid, high-quality releases. You will design and manage deployment pipelines, improve our use of tools like Salesforce DX and release management platforms, and automate repeatable work so our team can scale with GitLab's growth. Your work will directly impact how GitLab team members sell, support customers, and run the business by ensuring that new Salesforce features and fixes are delivered smoothly across environments. You will also play a hands-on role in core administration, configuration, and data operations, shaping our DevOps maturity and supporting our digital transformation initiatives, all within GitLab's remote, asynchronous, and values-driven environment. Some examples of our projects: • Managing coordinated Salesforce releases across development, sandbox, user acceptance testing (UAT), and production environments • Implementing automated testing, deployment, and rollback strategies using tools such as Salesforce DX, Copado, or Gearset What you'll do • Manage Salesforce release cycles across Development, Sandbox, UAT, and Production environments, ensuring reliable, low-risk deployments. • Coordinate and execute deployments of metadata and configurations, including Apex, Lightning components, flows, and integrations, using tools such as Salesforce DX, Copado, Gearset, or similar platforms. • Implement and refine CI/CD pipelines and automated testing approaches for Salesforce to improve release quality, speed, and consistency. • Configure and maintain Salesforce features such as custom objects, fields, validation rules, automation, and security settings to meet evolving business needs. • Oversee sandbox strategy, including refresh schedules, data seeding, and environment alignment, to support ongoing development, testing, and user acceptance. • Execute data imports, exports, and mass updates using Data Loader and related tools, while maintaining data quality and integrity across environments. • Monitor Salesforce system performance and release health, troubleshoot issues, and drive root cause analysis and remediation for deployment and configuration problems. • Partner closely with Enterprise Applications and cross-functional stakeholders to plan, communicate, and validate releases, including impact analysis, rollback plans, and post-deployment reviews. What you'll bring • 4 to 5 years of Salesforce administration experience with deep platform configuration and user management expertise. • Hands-on release management experience using Salesforce deployment tools such as Salesforce DX, Change Sets, Copado, or Gearset. • Strong understanding of DevOps practices for Salesforce, including continuous integration and continuous delivery (CI/CD), automated testing, and multi-environment release strategies. • Proven experience managing coordinated release cycles across Development, Sandbox, UAT, and Production orgs, including impact analysis and rollback planning. • Proficiency with Salesforce data management tools (for example, Data Loader) for imports, exports, data quality maintenance, and mass updates. • Practical knowledge of Git or similar version control systems, including common branching and merge workflows for Salesforce metadata. • Strong problem-solving and communication skills, with the ability to work effectively with both technical and non-technical stakeholders in a distributed, remote environment. • Self-motivated and organized, with a process-oriented mindset and a commitment to GitLab's values, inclusive culture, and continuous improvement. About the team The Salesforce Release Engineer/Admin is part of the Enterprise Applications team, which is responsible for GitLab's critical business systems, including Salesforce. We focus on ensuring these applications are stable, secure, and scalable while enabling efficient, reliable change delivery. We own key initiatives that support product, sales, support, and operations teams in getting maximum value from Salesforce, including environment strategy, release management, and deployment governance. We operate fully remotely and collaborate asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of evolving a complex, highly integrated Salesforce ecosystem while maintaining performance, data quality, and compliance. For more on how we work, see the Enterprise Applications section of the GitLab Handbook. How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.