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ManagerFull-timeAPIMicroservicesAIGit
About the Role
We are looking for an Onboarding Manager to own and elevate the global onboarding experience across India, the US, EOR regions, and all HighLevel entities. This role sits at the intersection of People Operations, IT, Talent Acquisition, and Compliance, ensuring a seamless flow from offer acceptance to activation. You will build, optimize, and scale onboarding operations that support rapid hiring, global expansion, and a world-class employee experience.
Key Responsibilities
- →Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations
- →Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency
- →Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers
- →Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0
- →Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks
- →Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration
- →Lead and mentor the onboarding team to ensure consistent, high-quality delivery
Requirements
- ✓8+ years of experience in global onboarding or HR operations, preferably in a fast-paced SaaS or tech environment
- ✓At least 2+ years of team management experience
- ✓Proven experience designing and scaling onboarding programs across multiple countries and time zones
- ✓Strong understanding of global compliance requirements and HR operational workflows
- ✓Expertise with HR tech stacks (Darwinbox, ADP, WorkBright, Checkr, OnGrid, EOR Platforms-Deel/remote)
- ✓Stellar project management, communication, and stakeholder partnership skills
- ✓Analytical mindset with the ability to translate data into operational improvements
- ✓Empathy, cultural awareness, and passion for creating exceptional employee experiences
