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ManagerFull-timeRustGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Granola, an AI-powered notepad for teams in back-to-back meetings. As a Founding CSM, you will build and own our post-sales motion for our highest-value customers, defining how Granola onboards, educates, and grows our business and enterprise accounts.
Key Responsibilities
- →Own and build our renewals and expansion pipeline across business, enterprise, and high-potential accounts
- →Design and run onboarding programs for cohorts of customers
- →Develop and iterate activation, adoption, and retention strategies
- →Become a product expert and trusted advisor to customers
- →Help shape our CS playbook from scratch
- →Collaborate closely with Sales, Product, and Leadership
- →Take on light technical ownership around AI integrations
- →Represent the voice of the customer internally
Requirements
- ✓4+ years in Customer Success, with at least 2 years managing a consistent book of business
- ✓Experience in PLG / high-velocity SaaS environments
- ✓Proven experience running structured onboarding, customer education, and renewal processes for B2B SaaS
- ✓Comfort working with modern SaaS and GTM stacks
- ✓US-based and able to work from San Francisco 5 days a week
- ✓Builder mindset, resourceful, self-sufficient
- ✓Customer-obsessed with strong communication skills
- ✓Curious about product and AI
- ✓BenefitBullets
- ✓[]
