Senior Customer Success Manager, Global Clients - Spanish Speaking at LinkedIn3

About the Role

We are looking for a Customer Success Manager to join our team in Dublin. This role focuses on ensuring LinkedIn customers achieve a return on investment and drive successful adoption and engagement with LinkedIn Hiring Solutions.

Key Responsibilities

• →Serve as a Customer Champion and Advocate
• →Help Customers realize value from their investment
• →Manage a book of business by prioritizing and delivering on key customer lifecycle events
• →Partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions
• →Commitment to personal journey with Diversity, Inclusion, and Belonging
• →Partner with teams and execute solutions to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI)
• →Act as a trusted advisor and provide ongoing consultation and leading practice recommendation to the book of business and their management
• →Develop and help customer drive change management principles and processes to support organizations transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions
• →Lead and maintain deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement
• →Identify churn risk and maintain healthy customer engagement levels
• →Interpret and analyze customer insights to drive behavior change in product
• →Align on customer’s business objectives and goals to build measurable success plan
• →Share relevant data and insights that are impactful to customers
• →Provide best practices to help drive user behavior and product adoption
• →Manage and execute projects geared to drive adoption of new products and services with customers
• →Track and document customer activity via system tools
• →Encourage customers to utilize appropriate LinkedIn resources