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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist (Tier 1) to join our team at Granum, a leading software company serving landscapers and arborists across North America. This role involves providing support for our industry-specific software solutions and helping customers resolve technical issues.
Key Responsibilities
- →Field tier 1 customer inquiries via phone, email, chat, and ticketing system
- →Troubleshoot and resolve customer issues with our products and services
- →Evaluate and escalate bugs to the development team
- →Provide feedback to improve support processes
- →Contribute to knowledge bases with technical writing skills
- →Work cross-functionally with other team members
Requirements
- ✓Bachelor’s degree or equivalent experience
- ✓Proven ability to diagnose and resolve technical issues for SaaS products
- ✓Sound judgment and product knowledge to deliver timely solutions
- ✓Fast learner with experience mastering new technical tools
- ✓Experience in a high-volume support/customer service role
- ✓Analytical mindset with strong research and problem-solving skills
- ✓Technical writing skills
- ✓Clear and concise communication skills
- ✓Strong growth mindset and desire to learn
- ✓Natural puzzle solver
Benefits
- ★Comprehensive medical, dental, and vision coverage in the U.S.
- ★Employer-funded HSA-based benefits plan in Canada
- ★401(k) matching for U.S. employees and RRSP matching for Canadian employees
- ★Career development support
- ★Unlimited Paid Time Off
- ★Paid company holidays
- ★Company-wide winter break from December 24 to January 1
