Customer Success Manager at Handoff

Handoff

Austin, TX·8h ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Handoff, an AI agent that runs a construction company. This role focuses on leading high-impact implementations and driving revenue expansion across our Business-tier customer base.

Key Responsibilities

→Run structured, high-touch onboarding sessions to activate new customers and hit implementation milestones
→Own all follow-ups and next steps post-onboarding—ensuring continued adoption and usage growth
→Maintain accurate, detailed CRM records in HubSpot for every customer interaction and outcome
→Proactively identify expansion opportunities and drive feature adoption to increase transactional revenue
→Resolve support issues quickly and empathetically, reducing friction and boosting satisfaction
→Collaborate with Product, Sales, and Support to align on customer needs and feedback
→Provide customer insights that lead to product improvements and feature prioritization
→Be a trusted advisor to SMB customers, ensuring long-term retention and measurable ROI

Requirements

✓3+ years of experience in customer success, account management, or revenue-focused CS roles
✓Experience working with SMB customers in a high-volume, transactional SaaS environment
✓Comfortable running multiple onboarding sessions per day when needed
✓Proven experience owning customer relationships beyond onboarding, including retention and upsell
✓Strong communicator who can guide customers through both structured onboarding and open-ended strategic conversations
✓Highly organized and able to manage competing priorities across onboarding, support, and account ownership
✓Data-driven mindset with strong CRM hygiene (HubSpot experience preferred)
✓Comfortable with ambiguity and evolving scope in a growing startup environment
✓Bonus: Experience in construction, field services, or vertical SaaS