Enterprise Customer Success Manager, Dallas at Harvey

Harvey

Dallas·1w ago

ManagerFull-timeRustAI

Salary Range

$108,800 - $147,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Customer Success Manager to join our team at Harvey. This role focuses on guiding clients through their journey with Harvey and helping define the future of work at top enterprises and leading law firms.

Key Responsibilities

→Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
→Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
→Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
→Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
→Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
→Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
→Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

Requirements

✓Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
✓Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
✓Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
✓Team players described as committed, collaborative and proactive with a team-first mentality

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