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SeniorFull-timeAWS
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT & Operations Manager to join Rhapsody’s global Cloud Operations organization. This leader will oversee day-to-day operational workflows, coordinate IT resource management, and drive effective escalation handling across teams.
Key Responsibilities
- →Lead the Sri Lanka operations team, managing staffing, performance, shift scheduling, and workload distribution according to business needs.
- →Oversee day-to-day operational activities for Rhapsody’s Cloud Services, Information Technology support, including AWS-hosted environments, identity services, networking, and platform monitoring.
- →Work closely with Product Support, IT, Cloud Engineering, and R&D to ensure alignment on priorities, escalations, and issue resolution.
- →Coordinate with People Operations (HR) and IGT1 leadership and Rhapsody leadership on hiring, performance management, and employee development.
- →Represent the Sri Lanka Operations team in global Cloud Ops discussions, planning sessions, and operational reviews.
- →Maintain and enforce operational processes, SOPs, runbooks, and documentation for cloud and IT operations.
- →Ensure adherence to Rhapsody’s compliance, security, and platform standards, including change management and maintenance workflows.
- →Partner with Cloud Engineering to continuously improve processes, tooling, and automation.
Requirements
- ✓Strong technical understanding of cloud operations and IT infrastructure
- ✓Experience managing operational workflows and teams in a 24/7 environment
- ✓Ability to triage issues, manage workloads, and ensure process consistency
- ✓Experience with AWS-hosted environments, identity services, networking, and platform monitoring
- ✓Leadership experience in coordinating with engineering, support, and infrastructure teams
- ✓Strong communication skills to collaborate with US and international stakeholders
