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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
 
 
Ingram Content Group (ICG) is hiring for a Technical Support Coordinator to contribute to our team in Fort Wayne, IN.
In this role, this person provides technical support to the Distribution Center by installing, configuring, moving and troubleshooting PC equipment
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you! 
Starting Pay: $20.00
Shift:
• Monday - Friday 5:30a-2pRequired Qualifications:
• HS Diploma or GED
• 2 years’ experience in repairing and maintaining PC’s and related equipment
• 1 year work experience in at least one previous job
• 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboardPreferred Qualifications:
• Experience with AS400 systems
• CompTIA A+ certification
• Knowledge of weber printers
• Experience with a ticketing systemKey Responsibilities:
• Installs, moves, and tests all workstation equipment including PCs, Printer, and other peripheral support in the distribution center
• Configures all associate equipment utilized in AS400 systems
• Troubleshoots problems and/or repairs or arranges for repairs with failed equipment
• Sets guidelines for vendors and establishes working relationships with vendor technicians
• Orders parts and supplies for equipment
• Responds to RF equipment failures and configuration issues
• Conducts training with associates on proper use and maintenance of equipment
• Ensures data stream is maintained
• Investigates connectivity issues that affect transmission.
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About IngramContentGroup1
IngramContentGroup1 operates as a leading global distributor and provider of content solutions, serving the publishing and media industries. The company specializes in connecting publishers with libraries, schools, retailers, and other institutions that require access to a vast array of books and digital content. While the name suggests a strong foundation built on content distribution, the organization has likely evolved over time to encompass a wide range of services that support the lifecycle of content from creation to consumption. Its operations are designed to streamline the flow of information and media products across various markets, ensuring that content creators can reach their intended audiences efficiently. The main products and services offered by IngramContentGroup1 include physical book distribution, digital content delivery, print-on-demand solutions, and library management systems. Key features of their offerings include extensive inventory access, robust logistics networks, and advanced technology platforms that facilitate seamless content management. The company targets publishers, authors, libraries, educational institutions, and retail partners who rely on reliable and scalable solutions to distribute and manage their content. By leveraging its deep industry expertise and technological capabilities, IngramContentGroup1 caters to clients seeking comprehensive support for their content distribution needs. IngramContentGroup1 has established itself as a trusted partner in the content industry, known for its innovation and commitment to service excellence. The company has achieved significant milestones, including the development of cutting-edge platforms that enhance the efficiency of content distribution and discovery. Its market position is reinforced by a strong global presence and a reputation for reliability, making it a preferred choice for organizations that prioritize accessibility and quality in content delivery. The company’s unique value proposition lies in its ability to adapt to the evolving demands of the media landscape, providing scalable and future-ready solutions that empower content creators and consumers alike.
