Operations Insights Manager at Insomnia Cookies

About the Role

Insomnia Cookies is seeking an Operations Insights Manager to analyze operational data and provide insights that improve store efficiency, profitability, and customer experience. This hands-on analytics role involves building models, creating dashboards, and influencing operational decisions across hundreds of stores.

Key Responsibilities

• →Analyze daily, weekly, and monthly performance across sales, labor, delivery, product mix, waste/shrink, and operational KPIs
• →Identify risk areas and opportunities across stores, regions, delivery zones, and operational processes
• →Develop forecasting tools and models for labor planning, staffing, inventory needs, and delivery demand
• →Own analytics related to delivery times, delivery radius optimization, batching efficiency, and courier performance
• →Provide insight into in-store operations such as production planning, throughput, speed of service, and customer experience metrics
• →Build and maintain operational dashboards for field leaders, store managers, and corporate teams
• →Improve data infrastructure for operational analytics in partnership with Digital/Engineering teams
• →Conduct deep-dive analyses for performance issues such as underperforming stores, long delivery times, and labor overages
• →Work closely with functional partners to support initiatives, pilots, and operational programs
• →Translate complex data into simple, actionable recommendations that help leaders drive meaningful change