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Mid LevelFull-timeGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Journey Analyst to join our team at Inter. This role focuses on analyzing customer journeys, identifying gaps, proposing improvements, and scalable gains in customer service.
Key Responsibilities
- →Analyze continuous improvement opportunities
- →Identify and map possibilities for improving the customer journey
- →Critique processes and implement improvements
Requirements
- ✓Bachelor's degree in Administration, Economics, Law, Accounting, or related fields
- ✓Proven experience in BPO management
- ✓Proficiency in analytical tools: Excel and data analysis tools
- ✓Analytical thinking: Ability to analyze data and identify patterns
- ✓Results orientation: Focus on meeting goals and objectives
- ✓Assertive communication for internal and partner interface
- ✓Time management and working under pressure
- ✓Systemic vision of regulatory impacts
- ✓Knowledge of mapping and optimization methodologies
Benefits
- ★Meal allowance and meal voucher
- ★Health and dental insurance
- ★Life insurance
- ★Birthday day off
- ★Breastfeeding room
- ★Extended parental leave
- ★Childcare assistance or support for children with disabilities
- ★Wellhub and Inter Running Group
- ★CARE4U space (Belo Horizonte): self-care services with exclusive values, decompression area, games, and mini-golf field
- ★Benefits in our SuperApp, such as Duo Gourmet
- ★Inter Prime Card
- ★Internal training and development programs
