Technical Account Manager at Interfaceai

About the Role

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions. As a Technical Account Manager at interface.ai, you will own the technical success of our customers—primarily banks and credit unions—from contract signature through renewal.

Key Responsibilities

• →Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts
• →Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration
• →Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals
• →Monitor post-go-live success, including platform usage, stability, and issue resolution
• →Collaborate to identify and support expansion and upsell opportunities
• →Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams
• →Manage technical escalations and advocate internally for customer success
• →Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness
• →Provide product feedback and influence roadmaps through structured, data-backed insights
• →Leverage prompt engineering and generative AI tools to enhance workflows and support delivery