CRM Manager - Credit - FTC 12 months at Tide

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: • Tide is available for UK, Indian, German and French SMEs • Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly • Over $300 million raised in funding • Over 2,500 Tideans globally - we’re diversity champions! • We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. WHAT WE ARE LOOKING FOR: A detail oriented, commercially focused individual with a strong background in CRM, particularly in the world of UK Credit and Lending. A track record of implementing successful CRM strategies that have positively impacted customer acquisition, retention and lifetime value. You’ll be equally at home with CRM automation platforms, analysing results and presenting to immediate stakeholders to explain the story of performance to the business. You should have extensive experience with CRM tools, marketing automation platforms, data segmentation and a strong understanding of data analytics and reporting. As a CRM Manager, you’ll be: • Responsible for the planning and execution of CRM strategies for Tide Credit products and services, driving product adoption and retention and aligning to the overall business objectives and commercial targets. • Monitor, report and present on campaign delivery and KPIs to Tide senior management and wider stakeholders. • Collaborate with team members, ensuring a high level of expertise and sharing efficiency within the CRM function to optimise processes across the team. • Utilise advanced data targeting to refine member segments and personalise communication strategies. • Used strategic data-led insights to implement advanced targeting techniques to optimise campaign effectiveness and increase customer lifetime value. • Working collaboratively with wider teams to create predictive modelling and analytics to anticipate customer behaviour and proactively address customer pain points. • Collaborate closely with marketing, sales, and product teams to align CRM initiatives with overall business goals. • Drive cross-functional initiatives to enhance the overall customer experience and optimise subscription revenue. • Develop and oversee customer advocacy to promote member retention and brand advocacy. What makes you a great fit: • 4+ years of experience in multi-channel CRM, with a focus on Credit/Lending/Finance based businesses. • You love data, and are comfortable spotting trends and have an ability to dig deeper, to analyse and report on overall area performance against multiple KPIs. • Experience with CRM analytics, predictive modelling, and segmentation techniques. • In-depth knowledge of CRM automation, software and surrounding personalisation technologies. • Proactive ability to work cross functionally with wider teams to influence day to day decision making accordingly while maintaining excellent working relationships. • Strong project management and strategic thinking skills to handle multiple projects and adapt to changing priorities. • Experience building multi-channel journeys across (Email, In-app, Push, sms). • You have A/B and MVT testing experience. • Excellent spoken and written English skills and impeccable attention to detail. • Excellent communication and stakeholder management skills. • Self-motivated and able to work independently to meet deadlines with a results-driven implementation style. • Intellectually curious, passionate and always looking for new opportunities. • Ability to use industry tools like Iterable, Salesforce Marketing Cloud, GSuite, Jira, Looker. • Passion for problem-solving and finding solutions to difficult situations. WHAT YOU’LL GET IN RETURN • Vitality health insurance with a 24/7 Employee Assistance Programme • Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.) • 25 days holiday per year and an extra 5 days unpaid leave per year • Professional Training & Development budget • Paid volunteering time off per year or L&D time off • Flexible work from home or at the office arrangements • WOO Equipment Allowance, we go 50/50 and up to £200 to help you set up your home office • Referral bonus when you bring your friends to join Tide TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: • Tide does not charge any fees at any stage of the recruitment process. • All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. • Communication from Tide will only come from an official @tide.co email address. • Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [Upgrade to PRO to see contact] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. 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