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Mid LevelFull-timeRustGitGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join our team at Juniper Square. This role focuses on providing exceptional technical assistance to our customers and serving as a product expert.
Key Responsibilities
- →Deliver outstanding technical assistance to customers via phone, email, and chat
- →Build knowledge of our evolving software and the private markets industry
- →Build valuable B2B customer-facing skills by developing strong relationships with customers
- →Work closely with Customer Success Managers, Product Managers, and Software Engineers
- →Advocate by sharing customer feedback to inform product development
- →Contribute towards cross-functional initiatives and strategic projects
- →Develop and refine internal documentation, processes, and procedures
- →Contribute to our positive and inclusive team culture
Requirements
- ✓Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
- ✓2+ years of professional experience in relevant setting
- ✓Excellent written and verbal communication skills
- ✓Demonstrate assertiveness and perseverance when resolving customer requests
- ✓Team-first attitude, high level of empathy, and passion for helping others
- ✓Strong troubleshooting, problem-solving, and analytical ability
- ✓Excellent time management and organizational skills
- ✓Strong technical aptitude and a desire to learn and develop new skills
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