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Mid LevelFull-timeRustAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team at Litmos, a leading provider of eLearning solutions. This role involves troubleshooting product issues and providing assistance to customers, consultants, and partners.
Key Responsibilities
- →Provide phone, email, and chat assistance to customers, consultants, and partners on the usage of Litmos products
- →Analyze configurations, application, and system log files to determine the cause of issues
- →Work closely with peers globally to ensure issue resolution in line with SLAs
- →Maintain accountability for an issue until it is resolved
- →Provide consulting for customers on procedural issues and queries
- →Share knowledge and best practices with the team
- →Contribute to the Technical Knowledge Database
- →Participate in weekend support coverage as per the roster
- →Continually develop expertise on new releases and products
Requirements
- ✓Engineering Bachelor’s degree or Master’s in Science (Physics & Mathematics) or a Bachelor’s degree in any discipline complemented by equivalent work experience
- ✓At least 1 year of experience in a customer support environment, SaaS experience a plus
- ✓Excellent English communication - writing and speaking skills
- ✓Working knowledge of HTML, CSS, JS (Vanilla or jQuery) and REST-based API
- ✓Working knowledge/hands-on experience on SSO and SAML concepts
- ✓Awareness about cloud system architecture and SaaS environment
- ✓A good understanding of SQL
- ✓Strong analytical & logical skills
- ✓Strong problem resolution, analysis, and documentation skills
- ✓Outstanding ability to manage & prioritize own workload/tasks
- ✓Excellent communication and collaboration skills
- ✓Working knowledge of Service Management ticketing systems
