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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join LumiQ, a modern audio-first learning platform for accounting and finance professionals. This role will serve as a trusted partner to strategic clients, driving adoption, engagement retention, and account growth.
Key Responsibilities
- →Own and develop trusted advisor relationships with enterprise customers, stakeholders, and end users to deliver a best-in-class experience.
- →Monitor and analyze customer health, adoption, and engagement to proactively mitigate churn and identify growth opportunities.
- →Lead customer onboarding, business reviews, and strategic goal-alignment conversations to drive measurable outcomes.
- →Use data and customer insights to guide recommendations and support renewal and expansion discussions.
- →Act as the voice of the customer by gathering feedback and advocating across product, content, and internal teams.
- →Deliver clear, timely, and proactive communication while maintaining a high standard of responsiveness and detail.
- →Maintain accurate customer records in Salesforce and other CRM tools to support reporting and account planning.
- →Partner with customers to help shift from a compliance-driven approach to a culture of continuous learning.
- →Support cross-functional initiatives as needed to advance Customer Success goals.
Requirements
- ✓8+ years of experience in a customer-facing roles such as Customer Success, Account Management, or within an accounting firm.
- ✓Experience building trusted partnerships and driving long-term customer engagement and retention.
- ✓Analytical and data-informed, able to interpret customer data, identify trends, and use insights to guide strategy.
- ✓Highly organized and able to effectively manage multiple enterprise accounts, initiatives, and priorities simultaneously.
- ✓Detail-oriented, proactive, and comfortable using tools such as Salesforce (or similar CRMs) and Excel.
- ✓Clear and confident communicator, both written and verbal, and collaborate effectively with customers and cross-functional internal teams.
- ✓Adaptable and thrive in a fast-paced, evolving environment.
- ✓Comfortable engaging with executive and senior stakeholders, leading strategic conversations.
- ✓Having a CPA is an asset.
