FedRamp Customer Success Manager at Magnet Forensics

Magnet Forensics

United States·7h ago

ManagerFull-timeRustAWSGit

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a highly experienced FedRamp Customer Success Manager to own and lead relationships with our most complex, high-value, and mission-critical customers. This role will support U.S. federal customers operating in FedRAMP authorized environments, ensuring customer success while adhering to federal security standards.

Key Responsibilities

→Own executive-level relationships within FedRamp accounts, including regular engagement with C-suite and senior leadership stakeholders.
→Understand and communicate FedRAMP controls, authorization boundaries, and shared responsibility models to customers
→Serve as the primary Customer Success Manager for U.S. federal customers operating under FedRAMP requirements
→Lead complex customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio
→Develop and maintain comprehensive customer success plans, including goals, milestones, and success metrics
→Identify, track, and mitigate adoption barriers through structured, cross-functional collaboration
→Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery

Requirements

✓Proven experience managing strategic, high-value, enterprise or public-sector customer relationships
✓Strong customer success, account management, or technical account leadership background
✓Deep understanding of complex software products, technical workflows, and enterprise environments
✓Exceptional relationship-building skills with the ability to influence and align stakeholders
✓Strong business acumen and ability to translate customer goals into measurable outcomes
✓Previous experience in Digital Forensics and Incident Response (DFIR) or related domains
✓Must possess an active U.S. Government Security Clearance (Secret or higher)
✓Demonstrated ability to operate in highly regulated environments