Customer Success Manager – Asset Intelligence at Maintainx

Maintainx

Montréal, Quebec, Canada, Raleigh, North Carolina, United States, Toronto, Ontario, Canada·5h ago

ManagerFull-timeRustGo

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager – Asset Intelligence to help customers adopt MaintainX’s asset intelligence solutions. This role involves partnering with operators, reliability engineers, and IT leaders to integrate live equipment data into MaintainX and ensure customers realize measurable return on investment.

Key Responsibilities

→Serve as a trusted advisor to build deep relationships with customers and understand their maintenance and reliability objectives.
→Drive value realization by helping customers define success metrics and quantify ROI from predictive maintenance.
→Educate and enable customers through product demonstrations, training sessions, and webinars.
→Collaborate cross-functionally with Sales, Support, Product, and Engineering teams.
→Monitor health and mitigate churn by identifying customers at risk and developing proactive outreach strategies.
→Be the voice of the customer by providing feedback to Product and Engineering teams.

Requirements

✓4+ years of experience in Customer Success or a similar customer-facing role within a B2B SaaS company.
✓Familiarity with industrial maintenance practices and predictive maintenance concepts.
✓Proven ability to translate technical concepts into business value.
✓Strong communication and interpersonal skills.
✓Analytical mindset with a focus on data-driven insights.
✓Comfortable working in a fast-paced, dynamic environment.