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ManagerFull-timeRust
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join MaintainX, the world's leading Asset and Work Intelligence platform for industrial and frontline environments. This role focuses on driving value, retention, and growth for our customers.
Key Responsibilities
- →Manage a book of accounts with a focus on segmentation and strategic prioritization
- →Create and execute success plans aligned with customer business objectives
- →Deliver end user training and enablement through various formats
- →Build strong relationships with key stakeholders and multi-thread within accounts
- →Lead Business Impact Reviews and Tune-Ups to demonstrate ROI
- →Identify and address early signs of churn through data and sentiment analysis
- →Serve as a primary escalation point and coordinate cross-functional resolution efforts
- →Regularly communicate product value via impact reporting and usage insights
- →Contribute to the evolution of our CSM team’s playbooks, systems, and culture
Requirements
- ✓2+ years of experience in Customer Success at a B2B SaaS or software company
- ✓Proven track record in customer retention and growth
- ✓Excellent communication and relationship-building skills
- ✓Experience leading live product demos and training sessions
- ✓Ability to spot risks early and turn them into wins
- ✓Analytical mindset with comfort diving into data
- ✓Thrive in fast-paced, ever-evolving environments
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