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ManagerFull-timeRustReactAI
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join the Martell Group team. This role focuses on helping creators, coaches, and sellers extract value from our AI-powered CRM.
Key Responsibilities
- →Welcome new customers and schedule onboarding calls within 24 hours
- →Monitor usage dashboards daily and reach out to inactive customers
- →Respond to all customer questions and support requests within 24 business hours
- →Capture questions, trends, and best practices in the knowledge base
- →Record all customer communication notes in the CRM daily
- →Conduct proactive activation check-ins with all assigned customers weekly
- →Ensure all new customers complete Autopilot setup or schedule a session
- →Publish a weekly internal status report summarizing wins, risks, and next steps
- →Review customer progress monthly and identify expansion opportunities
Requirements
- ✓2+ years in customer success, account management, or client experience
- ✓Strong communication skills to simplify complex topics
- ✓Data-driven approach to tracking metrics like usage, churn, and LTV
- ✓Self-motivated with ability to manage projects in a remote environment
- ✓Empathy for creators and small teams with excitement to help them grow
- ✓Experience supporting SaaS tools in CRM, AI, or sales automation space
- ✓Familiarity with tools like Intercom, Google Docs, GoHighLevel, and Slack
- ✓Prior experience in a startup or fast-paced growth environment
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