People Operations Manager at Mirage

Mirage is an AI-native video platform that intelligently orchestrates production and editing through natural language. Our models leverage contextual awareness to execute the same creative decisions a professional editor would — dramatically improving productivity for professional teams, while making video creation accessible to anyone. We’re an interdisciplinary team addressing some of the most difficult technical and creative challenges in generative media. As an early member of our team, you’ll tackle foundational problems that remain largely unsolved across the industry, driving an outsized impact on the future of creative expression. More about us Product [Upgrade to PRO to see link] (Captions by Mirage) Research [Upgrade to PRO to see link] (Seeing Voices, technical-white-paper) Updates [Upgrade to PRO to see link] (Mirage on X / twitter) TechCrunch [Upgrade to PRO to see link] Forbes AI 50 [Upgrade to PRO to see link] Fast Company [Upgrade to PRO to see link] (press) Our Investors We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more. Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) ABOUT THE ROLE: At Mirage, we build with intention. That means thoughtful engineering, careful craftsmanship, and respect for how people work. As we scale, we are looking for a People Operations Manager to ensure our people systems, processes, and day-to-day experience meet that same standard. This role sits at the intersection of operations, people strategy, compliance, and accounting. You will own core People functions end-to-end and partner closely with leadership to create an environment where everyone can do their best work. RESPONSIBILITIES: End-to-End People Operations - Own new hire onboarding and offboarding workflows, including I-9 and W-4 completion, payroll setup, benefits enrollment, access management, and required compliance trainings - Help manage visa documentation processes and ensure ongoing compliance where applicable HR Systems and Infrastructure - Manage our HRIS, payroll systems, benefits platforms, and reporting tools - Partner closely with Finance and Accounting to ensure accurate payroll, tax filings, audits, and compliance reporting such as EEO-1, ACA, and pay data - Ensure clean integrations between HR systems and accounting tools Programs and Policies - Maintain Mirage’s employee handbook and create or update policies related to PTO, holidays, FMLA, and leave programs - Ensure policies are clear, accurate, and easy for employees to understand - Design and run programs across the employee lifecycle, including training, surveys, and development initiatives Employee Experience - Serve as a trusted day-to-day resource for employees, handling questions with care, clarity, and discretion - Partner with managers and leaders to ensure people issues are handled consistently, thoughtfully, and in a legally sound way BENEFITS: - Comprehensive medical, dental, and vision plans - 401K with employer match - Commuter Benefits - Catered lunch multiple days per week - Dinner stipend every night if you're working late and want a bite! - Grubhub subscription - Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc) - Multiple team offsites per year with team events every month - Generous PTO policy Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note benefits apply to full time employees only.