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SeniorFull-timeAWSGitAPI
Salary Range
$86,190 - $116,610 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly skilled Senior Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. This role focuses on building scalable, secure, and intelligent customer engagement solutions across multiple digital channels.
Key Responsibilities
- →Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect
- →Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services
- →Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation
- →Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences
- →Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms like Salesforce and ServiceNow
- →Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs
- →Ensure robust security, scalability, and compliance across all digital implementations
- →Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations
Requirements
- ✓Deep expertise in AWS and Amazon Connect platform
- ✓Experience with cloud-based contact center platforms and digital channel implementations
- ✓Strong background in GenAI integrations and LLM technologies
- ✓Experience with JWT authentication and secure API development
- ✓Knowledge of CRM integration patterns, particularly with Salesforce and ServiceNow
- ✓Ability to design and implement scalable, secure solutions for customer engagement
- ✓Experience with troubleshooting and optimizing contact center configurations
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About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
