Customer Success Manager at Mongodb

Mongodb

Austin; San Francisco·1w ago

ManagerFull-timeAWSAzureMongoDBGoAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at MongoDB. This role involves becoming a main point of contact for MongoDB end users, leveraging technical and account management skills, and acting as the account team leader across various departments.

Key Responsibilities

→Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy
→Collect feedback and identify roadblocks from customers to inform internal teams
→Act as the link between customers and product engineering to develop new solutions
→De-escalate and resolve critical customer issues and complaints
→Build and execute account plans to mitigate risk and drive growth
→Lead in-person executive business reviews for strategic customers
→Work on strategic internal projects to help build the Customer Success program
→Document all customer interactions in internal systems
→Provide feedback and guidance to leadership on key signals within MongoDB Atlas
→Manage the relationship with Sales Leadership and Account Executives
→Forecast expected churn and growth to senior leadership
→Help interview, onboard, and ramp new team members
→Act as a leader amongst peers, running enablement sessions and product certifications

Requirements

✓5+ years experience working in a Customer Success, Account Management, Client Services, or similar role
✓Background and passion for advocating on behalf of customers
✓Aptitude and curiosity to learn about technology concepts
✓Ability to act with a high level of autonomy and take ownership of customer portfolio
✓Entrepreneurial mindset to deviate from established procedures and build new practices
✓Team player with a passion for collaboration
✓Prior exposure to database, cloud, and infrastructure technology is a plus
✓Bilingual Spanish or Portuguese is a plus