Senior Customer Success Manager, Enterprise at Dealpath

Dealpath

New York City, New York·18h ago

SeniorFull-timeAI

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a self-motivated Senior Customer Success Manager to join our growing team at Dealpath in San Francisco. This role will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.

Key Responsibilities

→Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
→Work with the Implementation Manager during implementation to understand customer’s success criteria and system configuration
→Partner with customers to build out a customer journey to help them reach their business goals
→Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires
→Produce and deliver web-based and in-person training sessions and strategic reviews for customers
→Field phone and email-based support inquiries from customers
→Work cross-functionally with Dealpath’s Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations
→Be an advocate and leader for innovating Customer Success processes and how we support large teams at scale

Requirements

✓A curious and self-motivated team player, ready to embrace a fast-paced, high-growth environment
✓Product-focused; you enjoy and feel challenged mastering new software
✓Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
✓Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
✓Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
✓Bachelor’s degree or higher
✓4-7 years of customer success, account management, and/or commercial real estate experience
✓Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
✓Empathy for customers and passion for helping them
✓Demonstrated ability to manage ambiguity and apply problem-solving skills
✓High attention to detail and accuracy
✓Strong knowledge and proficiency in Excel / Google Sheets
✓Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.