Business Intelligence Analyst at Natera

About the Role We are seeking a Business Intelligence Engineer (BIE) to join Natera’s Patient Experience (PX) Data Science & Analytics team. This role is central to our mission of creating intelligent, adaptive systems that reduce friction in patient journeys, improve operational efficiency, and enable personalized experiences. As a BIE, you will work with senior engineers, data scientists, and PX stakeholders to design reporting solutions, build dashboards, and support scalable data workflows. You will contribute to building tools that give our operations, billing, and call center teams the insights they need to deliver a seamless patient experience. Key Responsibilities • Develop and maintain SQL queries, data pipelines, and dashboards to support PX reporting needs. • Partner with senior BIEs to build patient journey visualization tools, ensuring touchpoints across billing, support, and communications are captured. • Perform data quality checks and troubleshooting to ensure accuracy and reliability of reporting. • Collaborate with data scientists to integrate AI solutions into BI workflows. • Support A/B test measurement and reporting by maintaining data extracts and dashboards. • Contribute to documentation, governance, and standardization of PX reporting processes. Core Qualifications Basic Required: • 1–3 years of experience in BI, Data Analytics, or related roles. • Strong SQL skills and comfort working with relational databases. • Hands-on experience with at least one BI tool (Tableau, Quicksight, Power BI, etc.). • Familiarity with data modeling concepts (e.g., star schema, snowflake schema). • Strong analytical and problem-solving skills, with attention to detail. • Effective communication skills, able to explain data findings to non-technical stakeholders. • Familiarity with A/B testing concepts and analysis. Preferred: • Exposure to patient journey analytics, healthcare operations, or customer experience data. • Experience with Python, dbt, or ETL frameworks for data transformations. • Eagerness to learn modern cloud data tools (Snowflake, AWS ecosystem, dbt). Why Join Us? At Natera PX Data Science Analytics, we're reimagining the patient experience with AI and data at the core. This is a unique opportunity to make meaningful, real-world impact through cutting-edge innovation. As a BIE, you’ll work in a fast-paced, supportive environment where your contributions help shape the future of patient care. If you're passionate about building smart solutions that truly enhance patient care and experience—we want to hear from you. OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: [Upgrade to PRO to see link] Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page