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SeniorFull-timeRustReactGitAI
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Client Services Program Manager to join NiCE, a global company known for its innovative software solutions. This role involves providing post-implementation support to customers and ensuring alignment with their priorities and NiCE’s business objectives.
Key Responsibilities
- →Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
- →Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
- →Establish relationships and effectively communicate with key members of client team including business users and management personnel.
- →Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
- →Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model
- →Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
- →Create & manage project plans. Define project schedules, allocate resources and monitor progress.
- →Get involved in project at high level for functional and technical aspects.
- →Co-ordination of multiple projects amongst different internal teams and stakeholders.
- →Align project objectives with company goals, and make sure project team is clear on objective
- →Plan for project contingencies and anticipate variations that may affect resources, successful implementation.
- →Follow the company Code of Ethics, procedures always.
Requirements
- ✓Overall, minimum 5-8 years of IT Industry experience
- ✓4 or more years of experience in an upper-management role, preferably in program management
- ✓Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field
- ✓Strong working knowledge of Program Management Tools like MPP, JIRA, Confluence, Power BI etc.
- ✓Exceptional skills in leadership, time management, facilitation, and organization
- ✓Experience in managing stakeholders.
- ✓Working knowledge of Banking and Finance Domain is the MUST.
- ✓Outstanding knowledge of change management principles and performance evaluation processes
- ✓Proactive and energetic to run the program/s independently (or with minimal support)
- ✓PMP or Prince2 certification MUST
- ✓Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.
- ✓Strong problem-solving skills,
- ✓Excellent English writing & speaking communication skills.
- ✓Proven ability to negotiate and influence business decisions and directions.
- ✓Excellent organizational, customer service and people skills
- ✓Ability to meet deadlines.
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