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ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our team at NICE. This role focuses on driving client success by resolving complex technical challenges and ensuring clients achieve their business objectives using our products and services.
Key Responsibilities
- →Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
- →Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
- →Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
- →Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
- →Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
- →Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
- →Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.
Requirements
- ✓Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
- ✓5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
- ✓Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
- ✓Excellent customer service and communication skills, with fluency in both written and verbal communication.
- ✓Ability to multitask effectively and thrive in a fast-paced environment.
- ✓Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
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