Customer Support Executive, Multilingual (Remote in US) at Nivoda

Nivoda

US·1w ago

Mid LevelFull-timeRust

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Support Executive to join Nivoda, a fast-growing B2B marketplace revolutionizing the global diamond industry. This role focuses on ensuring customers have a seamless experience with the platform.

Key Responsibilities

→Focus on resolving customer issues and ensuring swift response times
→Adapt to constant changes in a fast-paced environment
→Answer customer inquiries via live chat, WhatsApp, and email
→Handle day-to-day client issues related to logistics, orders, and website bugs
→Serve as the voice of the customer internally

Requirements

✓Minimum 2 years experience in online customer support, live chat, and calls
✓Organized and able to multitask across different platforms
✓Proactive and forward thinking
✓Assertive nature and ability to be the voice of the customer when communicating internally
✓Excellent cross-functional collaboration skills