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Mid LevelFull-time
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Executive to join Nivoda, a rapidly growing B2B marketplace for the global jewellery industry. This role involves ensuring customers have a seamless experience with the platform by addressing inquiries and resolving issues across multiple channels.
Key Responsibilities
- →Answer customer inquiries via live chat, WhatsApp, and email
- →Handle day-to-day client issues related to logistics, orders, and website bugs
- →Serve as the voice of the customer internally
- →Collaborate with all departments to ensure smooth operations
Requirements
- ✓Minimum 2 years experience in online customer support, live chat, and calls
- ✓Organized and able to multitask across different platforms
- ✓Proactive and forward thinking
- ✓Assertive nature and ability to be the voice of the customer when communicating internally
- ✓Excellent cross-functional collaboration skills
Benefits
- ★Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
- ★Remote working environment
- ★Fast-paced and global working environment
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