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SeniorFull-timeGo
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a proactive and people-first Operations Manager to lead the day-to-day functioning of our NYC Fulfillment Hub. You will be responsible for setting clear expectations, enforcing standards, and driving accountability across intake, QC, shipping, and returns while building relationships with key suppliers, partners, and carriers. This role is central to ensuring daily success across the last mile of our customer experience.
Key Responsibilities
- →Own end-to-end intake, QC, shipping, and returns performance
- →Ensure daily supplier outreach and confirmation of stone orders
- →Supervise real-time barcode scanning of incoming stones
- →Oversee unboxing, intake logging, and accurate handoff to Quality Control
- →Guarantee that 100% of received stones are QC’d and shipped the same day
- →Coordinate express stone intake and time-sensitive replenishments
- →Manage returns network—receiving, sorting, QC’ing, and dispatching goods
- →Maintain strong local relationships with suppliers, runners, carriers, and partners
- →Review weekly operational metrics by function and implement improvements
- →Lead team check-ins and create personal development plans
- →Partner with other Nivoda hubs for cross-office alignment
- →Cultivate a positive team culture rooted in accountability
Requirements
- ✓12+ years in operations, fulfillment, or logistics-based office management
- ✓12+ years experience in managing or leading small teams
- ✓Demonstrated ability to execute and enforce daily operational workflows
- ✓Proficiency in Excel/Sheets, logistics tools, and time-based performance tracking
- ✓Clear, effective communicator and highly organized leader
Benefits
- ★Flexible working hours and a vibrant company culture
- ★Medical, Dental, & Vision benefits
- ★401K benefit
- ★Opportunities for growth and learning
- ★Unlimited holiday allowance
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