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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Own and execute the operational workflows that support the Customer Success organization
- →Translate business requirements into configured workflows, automations, and reporting structures within our Customer Success Platform (Planhat)
- →Serve as the end-to-end owner of Planhat, including managing, configuration, and optimization
- →Build and maintain dashboards for customer health, performance metrics, and team activity
- →Ensure operational data is accurate, organized, and reliable for decision-making
- →Work directly with stakeholders to understand challenges and provide solutions
- →Expand into Kantata administration as operational scope grows
- →Operate with strong ownership and proactive communication
Requirements
- ✓4–6 years of experience in Customer Success Operations, Business Operations, Revenue Operations, or similar SaaS roles
- ✓Experience translating business requirements into workflows, automations, or reporting
- ✓Experience building dashboards or operational reports
- ✓Ability to learn new systems quickly and independently
- ✓Strong attention to detail and commitment to high-quality execution
- ✓Clear, professional English communication skills
- ✓Proven track record of ownership, reliability, and proactive follow-through
Benefits
- ★Health Coverage for employee and immediate family
- ★Flexible paid time off and 10 company paid holidays
- ★Exceptional paid leave and surrogacy/adoption reimbursement
- ★100% employer-paid life and disability insurance
- ★Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance
- ★Tax-advantaged accounts
- ★One paid volunteer day annually
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