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Mid LevelFull-timeRustAPI
Salary Range
$100,000 - $115,000 /year
About the Role
PadSplit is seeking a Product Designer to support their Member Growth team, focusing on the member side of their two-sided marketplace. This role is crucial for helping members join PadSplit while protecting hosts, communities, and the platform from fraud and abuse. The designer will create experiences that balance growth, trust, and risk.
Key Responsibilities
- →Design member-facing experiences for screening, identity verification, and income verification
- →Shape UX around API-driven identity, income, and background verification services
- →Improve flows that balance conversion, trust, and fraud prevention
- →Collaborate closely with Product, CX, Data, Legal, and Engineering partners
- →Design clear, respectful experiences for failures, delays, reviews, retries, and denials
- →Help members understand what’s happening and why during sensitive interactions
- →Approach collections-related experiences with empathy, transparency, and dignity
- →Use research and data to identify friction, test improvements, and refine over time
Requirements
- ✓Background designing multi-step or high-stakes product flows, ideally in fintech, marketplaces, or regulated environments
- ✓Strong instincts for combining qualitative research with quantitative data to guide decisions
- ✓Comfort designing experiences involving identity, income, money, verification, or fraud
- ✓Working knowledge of API-based systems and how latency, errors, and partial success impact UX
- ✓Ability to translate complex requirements into simple, human-centered language
- ✓Strong understanding of how upstream design decisions affect downstream outcomes
- ✓Proven experience working closely with Product, CX, Data, Legal, and Engineering
- ✓A calm, balanced approach to tradeoffs between growth, safety, and fairness
