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ManagerFull-timeRustAWSMySQLGitGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join PagerDuty, a global leader in digital operations management. This role focuses on ensuring customers are successful in using our services throughout their lifecycle.
Key Responsibilities
- →Assist customers with on-boarding, configuration and ongoing product adoption
- →Partner with Sales to create an engagement strategy
- →Build relationships with decision-makers and champions across your book of business
- →Identify accounts that are likely to churn and create strategies to retain them
- →Work with Sales and Customer Support to create engagement strategies for high-risk accounts
- →Assess lost customers to identify reasons for churn and build strategies to win them back
- →Make customers successful by leveraging the PagerDuty platform
Requirements
- ✓Previous experience in a customer-facing role such as Customer Support or Customer Success
- ✓Experience supporting a highly technical product
- ✓Experience on-boarding new customers and developing customer enablement documentation
- ✓Ability to use MySQL or other tools like Birst, Tableau, or Looker
- ✓Excellent presentation, written and verbal communication skills
- ✓Proven time management and prioritization skills
- ✓Salesforce experience
- ✓3-5 years of experience
Benefits
- ★Competitive salary
- ★Comprehensive benefits package
- ★Flexible work arrangements
- ★Company equity
- ★ESPP
- ★Retirement or pension plan
- ★Generous paid vacation time
- ★Paid holidays and sick leave
- ★Dutonian Wellness Days and HibernationDuty
- ★Paid parental leave
- ★Paid volunteer time off
- ★Company-wide hack weeks
- ★Mental wellness programs
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