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ManagerFull-timeRustAgileAIAPI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at PandaDoc. This role focuses on driving success and growth for clients by delivering high-impact service in a scalable, pooled support model.
Key Responsibilities
- →Provide responsive and strategic support to help customers onboard smoothly and adopt PandaDoc’s tools
- →Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup
- →Proactively drive product adoption through tailored consultations and hands-on training
- →Act as a key player in customer education by promoting self-serve resources
- →Partner closely with Account Management to shape renewal strategies and uncover upsell opportunities
- →Leverage data from platforms like Planhat, Salesforce, and Gong to track customer engagement
Requirements
- ✓2-3 years of SaaS customer success experience
- ✓Strong organizational skills and ability to manage multiple priorities
- ✓Open to feedback and adaptable to new challenges
- ✓Resourceful and able to quickly adapt to changing environments
- ✓Strong communication and empathy skills
- ✓Proactively leverage AI tools to synthesize customer data and refine communication
- ✓Natural problem solver with a solution-oriented mindset
- ✓Experience in conducting deep-dive discovery during customer interactions
- ✓Collaborative and able to work well with cross-functional teams
- ✓Excellent verbal and written communication skills, with business fluency in English and German
Benefits
- ★Competitive salary and 401k
- ★Work-life balance and inclusive culture
- ★Health insurance
