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Mid LevelFull-time
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Outcomes Technical Consultant is responsible for configuring the ServiceNow Platform across various workflows to achieve customer outcomes. This role serves as the functional and technical expert during customer engagements.
Key Responsibilities
- →Participate in workshops with customers to assess current processes and establish future-state processes
- →Design and deliver ServiceNow solutions with a technical architecture designed for long-term success
- →Provide oversight and unit testing of code developed by partner or customer employees
- →Advise customers on how to take advantage of ServiceNow Platform capabilities to improve their business processes
- →Guide customers in completing required documentation such as business requirement workbooks
- →Provide feedback to product development to improve the product based on experiences gained with customers
Requirements
- ✓Expertise in ServiceNow Platform configuration across IT, Customer, and Employee workflows
- ✓Strong understanding of technical architecture and leading practices
- ✓Experience with workshop facilitation and process assessment
- ✓Ability to provide technical oversight and testing
- ✓Excellent documentation skills
- ✓Commitment to maintaining skills and certifications
