Loading...
SeniorFull-timePythonRustAWSGCPAzureKubernetesCI/CDGit
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Senior Technical Account Manager (TAM) to join the Customer Success team at Perforce Software, Inc. This role involves working alongside top DevOps Engineers to ensure customer success with Puppet's IT automation software.
Key Responsibilities
- →Build relationships with customers and guide them to improved efficiency and cost savings
- →Serve as the main technical contact for customers post-installation
- →Work with customers to build a roadmap for future business success
- →Determine training needs and advocate for customers within the organization
- →Collaborate with support engineers to troubleshoot and diagnose customer problems
- →Advocate for product quality within the development and product management organization
- →Maintain knowledge of data center management, systems management, and monitoring
- →Gain experience with large-scale infrastructure
Requirements
- ✓5+ years of experience in a TAM role
- ✓Bachelor's degree in Computer Science, IT, or Engineering
- ✓Strong verbal and written communication skills
- ✓Collaborative and team-focused mindset
- ✓Unix and/or Linux SysAdmin or DevOps background
- ✓Programming skills in Ruby, Python, etc.
- ✓Experience with Git, public and private clouds, and continuous integration tools
- ✓Experience in customer sales/service
- ✓Windows administration experience, including PowerShell
- ✓Understanding of DevOps culture and Salesforce or other sales management platforms
