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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Analyst to join PlayOn! This role will provide frontline technical support for Windows and Mac laptop users, both in-person and remotely. You will diagnose and troubleshoot hardware and software issues to ensure smooth operations.
Key Responsibilities
- →Install, configure, and maintain operating systems (Windows and macOS), software applications, and security updates.
- →Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
- →Assist in the setup and deployment of new laptops, ensuring proper software installations, configurations, and user profiles.
- →Manage user accounts, access rights, and permissions on both Windows and Mac platforms.
- →Educate and guide end-users on best practices for laptop usage, data security, and system optimization.
- →Maintain accurate records of support requests, troubleshooting steps, and issue resolutions.
- →Create and update documentation for common technical issues and solutions.
- →Stay up-to-date with the latest technology trends and advancements in the IT field.
Requirements
- ✓Bachelor's degree in Information Technology or related field, or equivalent work experience.
- ✓Proven experience providing technical support for both Windows and Mac laptops.
- ✓Strong knowledge of Windows (10 & 11) and macOS operating systems.
- ✓Proficiency in diagnosing and resolving hardware and software-related issues.
- ✓Familiarity with remote desktop support tools and ticketing systems.
- ✓Excellent communication skills, both written and verbal.
- ✓Ability to effectively explain technical concepts to non-technical users.
- ✓Detail-oriented and organized approach to problem-solving.
- ✓Adept at multitasking and managing priorities in a fast-paced environment.
- ✓Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Apple Certified Support Professional (ACSP) are a plus.
Benefits
- ★Multiple medical insurance plans to choose from
- ★Dental, vision, life, and disability insurance
- ★Employee Emergency Fund
- ★Company equity (stock options)
- ★Open PTO policy
- ★401K plan with company match
- ★Hybrid/flexible work environment
