Senior Implementation Manager at Procurify

SENIOR IMPLEMENTATION MANAGER Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Senior Implementation Manager to join us on our journey. ABOUT THE ROLE Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success. This individual will be responsible for leading our strategic and enterprise customers through their implementation; you are a person with a project-based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope. You thrive off of building relationships internally and externally, and are not afraid to advocate for clients, challenge the status quo and contribute to larger strategic objectives. WHAT YOU’LL BE WORKING ON - Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows - Build strong client relationships as the main point of contact during the implementation process, meeting with customers weekly to keep momentum high - Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows - Project manage the implementation, including coordinating tasks and meetings, tracking time and progress, managing timelines, documentation and meeting follow-ups - Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization, including executives - Validate and lead user acceptance testing to ensure workflow configuration and integration are successful - Provide customer feedback to product and engineering and stay up to date on feature releases and enhancements - Be comfortable diving into data using Excel/Google Sheets - Work cross-functionally with the sales, customer success and support teams, ensuring a cohesive handoff process and escalating feedback as required - KPIs: - Implement our standard customers within 60 days - Deliver quality service via CSATs of 90% or higher WHO WE’RE LOOKING FOR - 6+ years of strategic, customer-facing experience in Customer Success, Sales or Solutions Consulting roles, with 4+ years of hands-on implementation experience with SaaS organizations - The ability to communicate with poise, clarity, and confidence to all stakeholders, including regular engagement with C-Suite leadership - Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc. - Strong communication and interpersonal skills when it comes to building and maintaining client relationships - Experience working with customer data and imports - Strong customer and project management experience - Detail-oriented and proactive with impeccable time management skills - Comfortable with objection handling and a change management mindset - A track record for meeting deadlines and excelling in a fast-paced environment - Passionate about problem-solving and helping customers excel - For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team. - Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies: Vitally, Salesforce, Notion, etc. WHY PROCURIFY? HELP US MODERNIZE SPEND MANAGEMENT Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here [Upgrade to PRO to see link] BE EMPOWERED TO DO YOUR BEST WORK We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include: - Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! - Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments. - Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account. - Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. - Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. - Base Salary Range: $72,000 - $92,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.) WORK WITH AN AMAZING TEAM We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! LEARN MORE Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume. Apply online today and let’s start a conversation. To learn more about Procurify, check out these resources: - Check out what our customers are saying about us [Upgrade to PRO to see link] - Learn more about our procure-to-pay platform [Upgrade to PRO to see link]