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Mid LevelFull-timeAWS
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Presales Engineer to serve as the technical interface between sales, partners, and customers. This role focuses on supporting the sales process, particularly in complex tenders, and ensuring smooth technical handover and structured feedback after project completion. You will work closely with the Area Sales Manager and internal support teams, representing the company as a trusted technical expert in the German-speaking market.
Key Responsibilities
- →Provide technical presales support (hardware & software) for sales processes and central tenders, both remotely and on-site at customer locations or at the Promethean office in Essen
- →Collaborate closely with the Area Sales Manager throughout the sales and tender process
- →Analyze customer requirements and develop technical solutions that integrate into existing IT environments
- →Serve as the technical point of contact for key customers and partners regarding product-related questions
- →Conduct technical training for customers, partners, and internal stakeholders (installation, configuration, maintenance)
- →Collect, document, and track product improvements and technical feedback related to tenders
- →Document bugs and improvement requests in internal systems and serve as the technical interface to support and escalation teams
- →Support partners and customers with escalated technical cases, primarily in collaboration with support
- →Develop technical and audiovisual training materials for partners and customers in the German-speaking market
- →Assist with the installation and configuration of internal IT equipment for new employees according to company standards
- →Maintain and service demo equipment and technical setups for customer presentations and training
Requirements
- ✓Technical background in IT, AV, hardware/software solutions, or technical support
- ✓Experience in presales, technical consulting, or customer-oriented technical roles
- ✓Strong presentation and communication skills and a confident demeanor with customers and partners
- ✓Structured, solution-oriented work style
- ✓Willingness to travel within the region, including overnight stays
- ✓Experience with Promethean solutions or similar technologies is advantageous – comprehensive product training is offered
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