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ManagerFull-timeRustAWS
Salary Range
$44,880 - $60,720 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Support Manager to join Pure Storage, a company reshaping the data storage industry. This role focuses on building strong customer relationships and ensuring customer satisfaction through effective support services.
Key Responsibilities
- →Build relationships within accounts to become a trusted advisor focused on the total customer experience
- →Leverage Pure resources to ensure incident resolution and drive proactive activities promoting system health
- →Provide detailed customer reporting using various service tools and applications
- →Collaborate with Pure account teams to understand business strategy and support sales opportunities
- →Manage basic account management for customers with smaller install bases
Requirements
- ✓Technical expertise in Enterprise Storage, including NAS, SAN, File/Block data, and related technologies
- ✓Experience with FlashArray, FlashBlade, or other enterprise storage solutions
- ✓Strong communication skills, including facilitation, negotiation, and conflict management
- ✓Strong task and project management skills
- ✓Experience with Cloud, Cyber-security, or Containerization technologies
- ✓Bachelor's degree (non-technical)
- ✓Native Japanese and Business-level English proficiency
- ✓ITIL Foundation or Project Management certification desired
- ✓5+ years of relevant experience with customer-facing roles and relationship building
Benefits
- ★Pure Innovation: We celebrate critical thinking and trailblazers
- ★Pure Growth: Space and support to grow with the company
- ★Pure Team: Collaborative environment focused on the greater good
- ★Flexible time off, wellness resources, and company-sponsored team events
