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ManagerFull-timeReactGit
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a motivated and client-oriented VIP Account Manager to join our dynamic Sales Team at Quadcode, a fintech company that develops a SaaS trading platform for clients around the world.
Key Responsibilities
- →Initiate and maintain regular communication with VIP clients via phone and digital channels
- →Provide personalized support and promptly resolve VIP client inquiries and requests
- →Build long-term relationships with high-value clients and ensure a high level of satisfaction
- →Identify clients who meet VIP criteria (deposits, trading volume, activity level) and support their transition to VIP status
- →Proactively engage non-VIP clients and encourage account upgrades
- →Develop customized strategies to reactivate inactive or low-activity clients
- →Monitor client activity and provide tailored recommendations based on trading behavior
- →Maintain accurate and up-to-date records of client interactions in the CRM system
- →Work closely with internal teams to improve client experience and retention
Requirements
- ✓Bachelor’s degree in Finance, Economics, Business, or a related field
- ✓Fluency in Russian, and English
- ✓Previous experience in client relationship management within financial markets, trading, or fintech
- ✓Strong communication and negotiation skills
- ✓Excellent listening skills and customer-focused mindset
- ✓Proactive, positive, and results-oriented attitude
- ✓Confidence in interacting with high-value clients
- ✓Ability to work with numerical and financial data accurately
- ✓Strong organizational skills and attention to detail.
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