Records & Information Management Consultant at recordpoint

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.  Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.   But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.   While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. Scope: As a Records & Information Management (RIM) Consultant, you will deliver end-to-end implementations of the RecordPoint platform across multiple customer environments. This is a high-impact, client-facing role where you will take ownership of improving information governance, compliance, and data management outcomes. You will partner closely with customers to understand their needs, design scalable solutions, and ensure successful adoption of the platform. Operating within a fast-paced consulting environment, you will manage multiple concurrent projects while working across diverse industries and use cases. This role is ideal for a self-starter who thrives in ownership-driven environments and is motivated to leave systems, processes, and customers better than they found them. You'll be responsible for: • Acting as a Subject Matter Expert in Records Management and Information Governance • Leading customer engagements and guiding adoption of the RecordPoint platform • Building strong, trusted relationships with clients and key stakeholders • Delivering high-quality consulting services aligned to customer success and compliance objectives • Staying current on industry trends across Records Management, Information Governance, and AI • Troubleshooting issues, managing tickets, and providing proactive client updates You'll do: Client Engagement • Serve as a trusted advisor, understanding client goals and translating them into actionable solutions • Conduct discovery sessions to gather and document business and technical requirements • Define success criteria and ensure alignment to client ROI and outcomes Solution Design / Architecture • Design and implement scalable RecordPoint solutions aligned to client needs • Develop and maintain best-practice solution frameworks • Collaborate with product and engineering teams on enhancements and customizations Implementation, Migration & Integration • Deliver end-to-end implementations, from configuration through deployment • Resolve issues quickly and effectively during implementation phases • Partner with cross-functional teams and Project Managers to ensure successful delivery • Translate business requirements into practical, outcome-driven solutions Training & Documentation • Train customers and internal teams on RecordPoint products and best practices • Create and maintain user guides and technical documentation Communication & Project Management • • Manage multiple client engagements simultaneously in a fast-paced environment • Provide regular updates on progress, risks, and milestones • Support pre-sales activities including scoping, SoWs, tenders, and RFx responses You'll bring: • Experience or certification in Records Management, Information Governance, Business Information Systems, or Data/Cyber Security • 3+ years of experience implementing SharePoint and/or ECM/EDRMS solutions • Experience in a client-facing consulting role or strong customer-facing background • Ability to manage multiple projects and stakeholders effectively • Strong problem-solving, communication, and solution design capabilities • Australian Citizenship required Why RecordPoint: • Fast-growth Australian-owned company • Flexible work environment and a strong focus on work-life harmony • Innovation is our way of life • Personal Development budget for all staff • Access to Employee Stock Ownership Plan • A brilliant graduate program that provides both mentoring and growth opportunities for all • Work on a product that makes a real social-good impact on the world • Global opportunities! Know more: By checking us out on all the usual platforms, and especially our About Us [Upgrade to PRO to see link] or our Life at RecordPoint blog: [Upgrade to PRO to see link]  How to apply: Click the 'apply now' button send us your CV. RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry. If you want to know what to expect from a RecordPoint application process, read more here: [Upgrade to PRO to see link] No recruiters please, we've got this one covered. You will need to pass a police background check to be eligible for employment at RecordPoint.