German Customer Support Specialist at Redsharkconsulting

About the Role

We are seeking a German-speaking Freelance Customer Support Specialist to work remotely from anywhere in Europe. This role involves providing customer support for a fast-growing European mobility company, focusing on guiding customers through their purchase journey and ensuring an outstanding after-sales experience.

Key Responsibilities

• →Handle customer inquiries via email, chat, and phone
• →Provide personalized advice and detailed product recommendations
• →Manage after-sales support, including warranty and delivery updates
• →Coordinate with internal teams to resolve customer concerns
• →Help improve customer workflows and resources
• →Maintain exceptional service quality across all interactions