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SeniorFull-timeGoAI
Salary Range
$143,650 - $194,350 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Product Manager to own the Customer Support and Sales domain within our proprietary commerce platform. This role involves defining product strategy and roadmap, working closely with Senior Leadership, and partnering with various teams to deliver scalable solutions.
Key Responsibilities
- →Own the end-to-end product lifecycle for internal Customer Support and Sales tools
- →Understand the needs of support and sales teams and translate business goals into a clear product strategy
- →Design and deliver solutions that help teams resolve customer issues faster and prevent revenue loss
- →Build sales-enablement capabilities that improve conversion, upsell, and cross-sell effectiveness
- →Lead cross-functional execution and change management by aligning stakeholders
- →Evaluate and integrate third-party platforms and vendors
- →Identify opportunities to simplify complex workflows and scale operations
- →Define success metrics and track business and operational impact
Requirements
- ✓5+ years of Product Management experience in SaaS, e-commerce, or operationally complex product environments
- ✓Experience owning and developing internal products or platforms used by Customer Support, Sales, Operations, or similar teams
- ✓Experience with customer support and/or sales workflows
- ✓Ability to operate in ambiguous environments and make thoughtful trade-offs
- ✓Data-oriented Product Manager with the ability to define success metrics
- ✓Strong communication and stakeholder-management skills
- ✓Ability to translate business and operational needs into clear product requirements
- ✓Background with AI-powered workflows, automation, or decision-support systems
- ✓Fluency in English and experience working with global teams and users
